Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Fios Mobile & FiOS TV app only work over LTE Network, NOT Home WiFi

Posts: 1
Registered: ‎05-06-2018

Fios Mobile & FiOS TV app only work over LTE Network, NOT Home WiFi

Message 1 of 2

I had Fios Gigabit & Custom TV installed a week ago. I've been trying to stream certain channels to no avail. Some channels stream fine but the ones we want, do not work (go figure).


I'm trying this with Food Network and the Nickelodeon channels (Nick Jr., Nicktoons, etc). I've tried with both apps, FiOS Mobile and FiOS TV. I am subscribed to these channels. These channels stream 100% when I'm OFF my Verizon Home router over LTE and even my neighbor's Xfinity WiFi service. As soon as I reconnect to my home verizon wifi router, the channels freeze, buffer, never get back on. How weird is that? Please tell me what's going on!

I'm getting these results on 2 VZW iPhone 7 and an iPad Mini. My Verizon Router is the G1100.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Fios Mobile & FiOS TV app only work over LTE Network, NOT Home WiFi

Message 2 of 2

Try deleting both apps and then only installing one.

If still having issues, use the in app support to open a TT.

They can be helpful in diagnosing issues.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title