Hello, I am new to this blog experience; so please excuse my ignorance. I need help, I have recently purchased an iPhone 5. I was installing the VZ Mobile Remote, but can not complete the process through the widget. I had a Droid previously, and had no issues. I have spent over 2 hours on the phone with VZ wireless and VZ Fios tech support, only to hang up extremely disappointed. Long story short when I open the Mobile Remote widget (MRDVR)it does not ask for my device nor mobile number. I did go to Setting/Fios TV Remote DVR/Mobile Phone Access entered my cell number but Status: Awaiting Authentication. I have watched the tutorial on the FiOS TV website, and it seems there is clearly some steps missing in the process on the widget. I am beyond frustrated, please advise me on how to proceed. Thank you in advance Brian Q.
I think with the iPhone app you just need to enable Web Access. I have the app working and never entered my phone number(and it's not a Verizon phone); Also works on my iPod.
The old app required doing something with the widget but the latest seems to have remove this requirement.
Since we haven't heard back from you or have received a form submission, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist..
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan