Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

FIOS Quantum Pixelation/Pausing - Help!

Reply
DJ_LPM
Contributor
Contributor
Posts: 1
Registered: ‎09-29-2015

FIOS Quantum Pixelation/Pausing - Help!

Message 1 of 5
(2,190 Views)

Just signed up for the Quantum Preferred TV with 75/75 internet.  1 VMS/2 satellite. 

 

The satellite in the upstairs bedroom keeps getting pixelated/pausing/audio cutting out.  We've had a tech visit at least 4 times.  They've swapped out the splitters/tested for good MOCA/etc.  Upon a full cold reboot of everything, it won't happen for an hour or two, and then it will come back.  It happens randomly like every five minutes or so. 

 

We haven't noticed it on the VMS or the downstairs satellite.  We've tried switiching out the satellite box.  No help.  We just swapped in the new internet modem and its still happening. 

 

Anyone have any other ideas?  We can try switching out the VMS, but I can't see how that is the problem, since the other satellite and the VMS tv's are working fine. 

 

Thanks in advance,

 

DJ_LPM  

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: FIOS Quantum Pixelation/Pausing - Help!

Message 2 of 5
(2,158 Views)

Go in to settings- system information

Hit info Key.

What is your moca rate on the 2 satellites (listed in lower right hand corner)


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Rick5472
Bronze Contributor II
Bronze Contributor II
Posts: 99
Registered: ‎08-29-2008

Re: FIOS Quantum Pixelation/Pausing - Help!

Message 3 of 5
(2,102 Views)

"

Go in to settings- system information

Hit info Key.

What is your moca rate on the 2 satellites (listed in lower right hand corner)"

 

 

What should it be?

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: FIOS Quantum Pixelation/Pausing - Help!

Message 4 of 5
(2,099 Views)

I'm not sure what it should be.

But I have in the 600 range and everything works fine.

Its also a good way to compare when you have good performance on on box and not the other.

If one has a lower MOCA rate, then you know you have a cabling issue (most probably).
Swapping boxes around would eliminate a box problem to help confirm.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: FIOS Quantum Pixelation/Pausing - Help!

Message 5 of 5
(2,052 Views)

Since you already swapped the splitter. It is either a bad coxial cable or a bad client. Try and follow the path of the coaxial cable and check for any staples through the wire or damaged areas.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title