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FIOS remote control

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destuff
Contributor
Contributor
Posts: 3
Registered: ‎12-27-2010

FIOS remote control

Message 1 of 2
(1,491 Views)

I switched a FIOS HDTV DVR box to another room in exchange for another HDTV box.  Both were Sony TVs.  Neither remote works with the DVR after the switch.  I've tried everything that FIOS agent or online tips with no success.

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Frank_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 47
Registered: ‎12-30-2010

Re: FIOS remote control

Message 2 of 2
(1,310 Views)

Hi, It sounds like the remote needs to be programmed to the TV's.  You can use "In Home Agent" to help you program your remote controls.  If you do not have "In Home Agent" just go to: http://www22.verizon.com/residentialhelp/inhomeagent and download and install on your PC.  Then go to the video section and click on the remote section and then click on program remote.  You can also order a remote here if you find out one of the remotes is not working.

Thanks,

Frank_VZ

Frank
CET/Social Media


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