02-07-2021 07:25 AM
Verizon really stinks. Its as if they have never heard this issue before. The rote answer always is "reboot" than find the real issue. Ive had this continuous issue for months and two service calls and it keeps happening. No one knows why I only see a menu with no sound or video. Changed coax, changed HDMI, changed boxes, changed splitters. Same issue over and over- and it only started when I upgraded to gigabit connection- has to be something with the module not able to handle the load- no tech gets it, no level two or level three gets it. I am "cutting the cord" cancelling my boxes and going with streaming, the boxes wont work for me and the service stinks.
04-19-2021 03:53 PM
Having same issue Verizon keeps telling me its my TV
Look at the answer from two posts up. It is a KNOWN handshake issue with the box, and a firmware update is being prepared to address it.
07-19-2021 09:18 AM
had a problem last night had no picture had sound
and check every thing ok reboot 4 times ok
and what its cox cable ok maybe is broking
Check your HDMI cable from the Fios Box to the TV. Could be a bad connection or a bad cable. Also check the resolution the box is outputting and make sure it is compatible with your TV.