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Fios STB issue

Posts: 1
Registered: ‎03-05-2018

Fios STB issue

Message 1 of 2

We had a significan power outage in out neighborhood (24+ hours) and all of our neighbors with FiOS service have lost their TV/cable/FiOS.


We had a funny thing where our PHONE works and our INTERNET (including Wifi) works and our newer STB works, but the older STB is drawing no power (no LEDs come on) despite power cycling, checking BBU, etc.  


I was on hold for hours with Verizon yesterday; the one time I got through to a live rep our phone died when he had me unplug the BBU and he never called back.  I of course got stuck on hold for several more hours.


I would love to just schedule a visit from a tech, but it seems like there is no way to do this online or easy way by phone.


Does anyone have any suggestions?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Fios STB issue

Message 2 of 2

If just one STB is not working, no reason for tech.
They should just send you a new one.

No reason for any other testing.

To be 100% sure, take the one that doesn't work and try it in place of the one that does. If still doesn't come up, then definately bad.

You can try contacting them via twitter @verizonsupport.

Just make sure you let them know it is just the one STB that is bad.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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