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Re: Fios STB not responding to Alexa Command
Rock79
Enthusiast - Level 2
‎04-12-2022 02:13 PM

Well Amazon says the skill is broken.

I said Verizon insists it an Amazon issue 

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Re: Fios STB not responding to Alexa Command
cedmer
Enthusiast - Level 2
‎04-12-2022 04:13 PM
@Rock79 wrote:

Well Amazon says the skill is broken.

I said Verizon insists it an Amazon issue 

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I was on the phone with Amzn Alexa Tech Support  and  asked the guy if I'm the only one who called for this kind of issue and he said YES.  And I let him do the same troubleshooting, as expected still didn't work.  🙄 they will be working with the FIOS team for this issue 🙄 

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Re: Fios STB not responding to Alexa Command
MB16441
Enthusiast - Level 1
‎04-12-2022 04:30 PM

thank you!

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Re: Fios STB not responding to Alexa Command
MB16441
Enthusiast - Level 1
‎04-13-2022 01:36 AM

It's fixed!

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Re: Fios STB not responding to Alexa Command
Rock79
Enthusiast - Level 2
‎04-13-2022 03:57 AM

It's working!

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Re: Fios STB not responding to Alexa Command
Rcgus
Enthusiast - Level 3
‎04-13-2022 04:52 AM

Excellent.  Good call reaching out to Amazon.  Verizon most likely never would have fixed it on their own.  

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Re: Fios STB not responding to Alexa Command
Rcgus
Enthusiast - Level 3
‎04-13-2022 01:07 PM

Working for me now.  Nice job fellow geeks 

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Re: Fios STB not responding to Alexa Command
LawrenceC
Moderator Emeritus
‎09-20-2022 10:26 AM

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed. Please feel free to open a new thread for further discussion. Thank you.

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