Well Amazon says the skill is broken.
I said Verizon insists it an Amazon issue
I was on the phone with Amzn Alexa Tech Support and asked the guy if I'm the only one who called for this kind of issue and he said YES. And I let him do the same troubleshooting, as expected still didn't work. 🙄 they will be working with the FIOS team for this issue 🙄
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