FiOS TV App Can't Stream to My Device
BrianHarg
Enthusiast - Level 3

The new app has some OK features - but am I going crazy??  I thought in the old app I could stream subscribed channels onto my devices (ipad, iphone) when connected to my network in my house - but not directly connected to the Fios router.  My Fios router is in my basement (where everything comes in the house) and I have anoher router on my third level to service the whole house.  When connected to that - I can use the remote functions, see all my subscribed channels but I can't stream it on to my device.  I thought I used to be able to do that???  

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Re: FiOS TV App Can't Stream to My Device
CRobGauth
Community Leader
Community Leader

Are you getting a error?

Does app say you are pout of your house?

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Re: FiOS TV App Can't Stream to My Device
BrianHarg
Enthusiast - Level 3

It seems to show me my full guide.  Even when I filter to just watch now - still seems to show me everything.  When I select something to stream it gives me the option to watch on a STB - or stream.  When I stream I get an error... "Please try again. If the problem persists, report it from the in-app Help center found under settings." 9-6-23-653-999"   I did report it and the answer I got was that it only works when connected to the fios router directly.  It does work when I directly connect.  

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Re: FiOS TV App Can't Stream to My Device
CRobGauth
Community Leader
Community Leader

Some channels are only available while connected to your router.

What channel are you trying to stream?

What model STB do you have?

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