FIOS TV Central - Duplicate STB
KC
Enthusiast - Level 2

Does anyone know why I would be seeing all of my STBs listed twice on the My Set-Top Boxes page at Fios TV Central??  I re-named my 6416 box in one of the listings and it automatically changed the name of both of them, but I only see recorded shows on one of the listings.  Also when I go to the Favorites page there are two tabs shown with the same box in each.

How do I get rid of the duplicates?

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1 Solution

Correct answers
Re: FIOS TV Central - Duplicate STB
KC
Enthusiast - Level 2

Hey wow.... Everything is fixed! 

No more duplicate STBs and I can correctly rename my boxes again.

Thanks Verizon!

View solution in original post

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Re: FIOS TV Central - Duplicate STB
Northlaker1
Enthusiast - Level 2

Did you ever get your "My Set-Top Boxes" page straightened out? 

After I changed my stb's to all 3 dvr's, it changed the all the names to "self install," and I don't see the link anywhere to change them.

I'm starting to suspect that the programming in this area just isn't there, because Verizon help hasn't even responded to my email about this.

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Re: FIOS TV Central - Duplicate STB
SQUIDWARD360
Enthusiast - Level 2
they are were self installs and verizon no longer or at least currently allows you to rename them.
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Re: FIOS TV Central - Duplicate STB
Northlaker1
Enthusiast - Level 2

@SQUIDWARD360 wrote:
they are were self installs and verizon no longer or at least currently allows you to rename them.

Isn't that just brilliant.  I'm so impressed, Verizon.

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Re: FIOS TV Central - Duplicate STB
KC
Enthusiast - Level 2

No, my problem hasn't changed and I've never received any help from Verizon. 

 

I still see all of my STBs listed twice on the Fios TV Central web page.  Even worse, all of my STBs have been renamed incorrectly and there is no way to change them!?!   I had renamed my main DVR box as "Family Room" and it renamed both listing for the same box, but now it is named "Bedroom 1" which is WRONG.  My other boxes are named "Den", "Master Bdrm" and "Living Room" which is actually shown for the name of 4 boxes, and I didn't rename any of them.

 

What's the deal Verizon... why can't we rename our boxes and remove duplicates??

 

KC 

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Re: FIOS TV Central - Duplicate STB
FloridaFiOS
Enthusiast - Level 2

I have a very similar problem:

Although I'm able to name my STBs, I still see 2 STBs I no longer have (standard definition STBs that were exchanged for HD DVRs).

So under "My set-top-boxes", I can see a total of 5 STBs although I only have 3. Any idea how to remove them?

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Re: FIOS TV Central - Duplicate STB
Northlaker1
Enthusiast - Level 2

All I can say is after about 3-4 weeks, the problem was cleared up.  Only the correct stb's were there, and I could name them, program them, etc.  It almost seemed like it was staying messed up until someone manually corrected it?  Time for a phone call?

Best wishes!

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Re: FIOS TV Central - Duplicate STB
KC
Enthusiast - Level 2

Hey wow.... Everything is fixed! 

No more duplicate STBs and I can correctly rename my boxes again.

Thanks Verizon!

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Re: FIOS TV Central - Duplicate STB
CharlesH
Specialist - Level 1
No problem. (jk jk i didn't do anything) =P
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