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FIOS TV Issue

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amorgan64
Contributor
Contributor
Posts: 1
Registered: ‎02-09-2012

FIOS TV Issue

Message 1 of 2
(928 Views)

I'm on my third box now due to a repeated issue. I just got a new box and already the issue has returned. I have periods where every 90-120 sec the sound mutes, sometimes the video freezes as well. I went through this about 18 months ago and got a new box. It took awhile to start doing it again but it did return and I put up with it for a few months before getting a new box. Now, I've had the new box 1 week and it's starting again already.

HELP?

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Todd1
Contributor
Contributor
Posts: 3
Registered: ‎02-09-2012

Re: FIOS TV Issue

Message 2 of 2
(920 Views)

Hello,

 

I'd check all your connections to the TV. Do you use component cables or HDMI or other means? You would be suprised how many people forget about a key component of a good TV signal out of the STB.

 

Intermitent issues could result to poor cable(s), and cable connections. I'd first try a complete swap-out of your TV cables since its obviously not a STB issue.

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