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Fios TV keeps freezing

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cfetter25
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Contributor
Posts: 1
Registered: ‎05-31-2022

Fios TV keeps freezing

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Every time I try to watch TV it freezes and resets.  Freezing/pausing happens almost immediately.  Netflix and streaming all work fine.   All recorded shows on DVR cannot be watched either. I have been on and off with Verizon multiple times with no resolution.  They need me to be home to diagnose the problem.  Paying 200 a month for a service I can't even use is beyond frustrating.  I have requested a technician or new equipment and they won't fulfill my request.  So I just keep paying for a service I have not been able to use.  How is this acceptable?

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clem53
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Posts: 1,960
Registered: ‎12-06-2010

Re: Fios TV keeps freezing

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@appalled1 wrote:

I have the same problem, and don't even have a DVR hooked up into it...I am scared if I do that the TV will stop working all together.   Because I work during the day, I can only call at night, and guess who we get?  INDIA!!!

I am beyond frustrated at this point.

 


Have you tried this:

Unplug power to router. Unplug power to Fios box. Plug router back in, wait until it is stable, power Fios box back up. Also check all coax connections. Do you have a newer ONT or an old one? New unit is black, with a lot of ventilation holes. Also when program freezes go here and see what the SNR is:

Main Menu > Settings > System Information. If it is not GOOD, you should try replacing the splitter first.

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dexman
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 824
Registered: ‎06-10-2012

Re: Fios TV keeps freezing

Message 2 of 5
(1,039 Views)

This one reads like a hardware issue and will need to be resolved by Verizon.

 

What is the make & model of the DVR unit?

appalled1
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Posts: 2
Registered: ‎06-04-2022

Re: Fios TV keeps freezing

Message 3 of 5
(920 Views)

I have the same problem, and don't even have a DVR hooked up into it...I am scared if I do that the TV will stop working all together.   Because I work during the day, I can only call at night, and guess who we get?  INDIA!!!

I am beyond frustrated at this point.

 

clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,960
Registered: ‎12-06-2010

Re: Fios TV keeps freezing

Message 4 of 5
(915 Views)

@appalled1 wrote:

I have the same problem, and don't even have a DVR hooked up into it...I am scared if I do that the TV will stop working all together.   Because I work during the day, I can only call at night, and guess who we get?  INDIA!!!

I am beyond frustrated at this point.

 


Have you tried this:

Unplug power to router. Unplug power to Fios box. Plug router back in, wait until it is stable, power Fios box back up. Also check all coax connections. Do you have a newer ONT or an old one? New unit is black, with a lot of ventilation holes. Also when program freezes go here and see what the SNR is:

Main Menu > Settings > System Information. If it is not GOOD, you should try replacing the splitter first.

dexman
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 824
Registered: ‎06-10-2012

Re: Fios TV keeps freezing

Message 5 of 5
(897 Views)

When television service experiences problems, I always suggest a complete review of connectors & splitters as one of the troubleshooting steps.

 

Unterminated ports on splitters can cause issues. Poorly applied connectors are another source of problems.

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