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Fios TV signal loss in HD and standard Definition

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billb59
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-12-2012

Fios TV signal loss in HD and standard Definition

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I am losing FIOS tv signals in HD and standard Def.

I have disconnected and reconnected the cables, I am still losing signals.

 

What else can I do?

2 REPLIES 2
ocean51smt
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-10-2015

Re: Fios TV signal loss in HD and standard Definition

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You have to call verizon fios repair.  Just dial 1800 verizon and it will give you options .  When you hear fios repair hit that number.  Important, call immediately to report because if it is not corrected wthin a day or 2, you can request credit.  When you speak to the repar tech, make sure you write down their name and ask them for a ticket number.  You will need the ticket number in order to request credit.

 

Hope this helps!

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Fios TV signal loss in HD and standard Definition

Message 3 of 3
(712 Views)

Can you be more specific?

Does it happen on all your boxes (do you have more than 1)?

If so, try coax connections starting at ONT.

make sure they are all tight.

What indications are you getting?

Do you get an error message or just loss of audio/video?


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