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FIOS TV Skipping or Stopping for a fraction of a second

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rgiz
Contributor
Contributor
Posts: 2
Registered: ‎03-05-2015

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 51 of 80
(2,069 Views)

I am in West Orange, NJ and hve the same skiping problem with the re-wind.  Very annoying.  Any resoution from Verizon?

dudeofpost
Contributor
Contributor
Posts: 4
Registered: ‎10-30-2009

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 52 of 80
(2,069 Views)

Having the same issue on the media server and 2 satellite boxes. Started earlier this week. Resetting boxes and router didn't work. Located in Central New Jersey. The skipping is also seen in some DVR recorded shows.

ssghutch
Contributor
Contributor
Posts: 1
Registered: ‎03-05-2015

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 53 of 80
(2,022 Views)

Noticed the freezing problem on my quantum server too. Just a quick freeze every now and then during a show. When it freezes the channel number displays on the box instead of the time. I noticed someone else reported the same thing as well. Googled the problem and see I'm not the only one. I know it's a real 1st world problem but am paying some good money for this, would like it to work. Buffalo, NY Area

mathteacher7
Contributor
Contributor
Posts: 1
Registered: ‎03-06-2015

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 54 of 80
(1,964 Views)

live in Rockland county, lower hudson valley, new york so the problem is for sure not a local one. this started just a few days ago, and, I can say with certainty, it is most annoying. Please verizon, do something...we just began service, leaving cable,  and not very happy with service thus far.  Bugs in system do not make for very satisfied customers.

dbjfitz
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-19-2010

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 55 of 80
(1,945 Views)

Having same issues.

 

On media server it seems to skip backwards about 1 second here and there or just flicker. Seems to happen in intervals of about 12 to 15 minutes.

 

When watching a recorded show that is still being recorded the skip can make it go to live instead of staying on the portion you were watching.

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Technical problem

Message 56 of 80
(1,921 Views)

This stopping and skipping on Fios TV has been going on for some time now  with only promises from Verizon for a fix.

I truly believe that everyone of us, because this is a system wide problem, should get a rebate for the lack of tv service.  I just can not enjoy watching a program that freezes or loses sound or blacks out every few minutes.

Maybe, we should ask our public service commisions to look into the matter for us.

Verizon owes its customers an apology and an adjustment of the cost of the lost service.

gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,196
Registered: ‎12-02-2012

Re: Technical problem

Message 57 of 80
(1,917 Views)

I've never had such issues with either broadcast or video on demand services.  Maybe you have a bad box.  Have you tried asking Verizon for help or a replacement?

 

Good Luck.

 

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: Technical problem

Message 58 of 80
(1,914 Views)

You obviously have not been reading the forum for Fios TV.  Many, many, people in all areas   of the country are having the problem and Verizon gave us a date in February when it would be fixed.  It was not.  The new date is Marxch 15.  Read about it ion the forum for Fios  TV Ttecnical Help

aileensl
Contributor
Contributor
Posts: 1
Registered: ‎03-06-2015

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 59 of 80
(1,898 Views)

I was told it wouldn't be fixed in MD until March 15. My TV is unwatchable. Verizon told. me if I had to call in every day to get a credit for no service. They refuse to send a tech and suggested I disconnect and reconnect the cable.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: FIOS TV Skipping or Stopping for a fraction of a second

Message 60 of 80
(1,893 Views)

Have you tried rebooting the VMS?

I have only had it very intermittantly and it usually goes away when I reboot (via the Support Menu) my VMS.


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