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I spent over an hour on the phone with Verizon FIOS reps today. I just got FIOS TV installed with extreme HD package and I am unable to view any of the channels like CNNHD and DiscoveryHD etc. I can get PBSHD. When the FIOS installer was here he was able to get the upper channels (CNN and Discovery) to work on one cable card but in his effort to get it to work on both I lost access on cable card one. When I spoke to Verizon on the phone tonight they said that Tivos do not support all of Verizon's HD channels. This sounds like a load of {word filter avoidance} and them trying to get me off the phone.
Based on my Tivo community postings, there are many people who have Tivo 3, FIOS TV, and all HD channels.
Someone please tell me who I need to call at Verizon to get this fixed.
Ready to go back to Comcast.
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Hey, FIOS people looking at this list.
RULE OF THUMB....Tell your CSRS if they do not know something, say that. DO NOT MAKE STUFF UP!
The thought a CSR would actually say that about cablecards/tivos is horrible. I've actually had a CSR tell me that TivoHD units
do not work on Fios. If they do not know something, DO NOT MAKE IT UP!
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I recently had my premium movie channels stop working (because my introductory period ended). When I phoned, the CSR told me that ALL of the premium movie channel content was now on demand and I no longer needed the linear channels. Imagine!
If CSRs don't know they answer then they should just say so and then find someone that does, it's pretty simple.
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Jojokoko,
Sounds like you got some bad cable cards and yes you will get those channels. My apologies for the obsurd response you got but I'll get you taken care of