Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

FIOS TV tech support lying to me

Posts: 1
Registered: ‎05-26-2009

FIOS TV tech support lying to me

Message 1 of 6

I spent over an hour on the phone with Verizon FIOS reps today. I just got FIOS TV installed with extreme HD package and I am unable to view any of the channels like CNNHD and DiscoveryHD etc. I can get PBSHD. When the FIOS installer was here he was able to get the upper channels (CNN and Discovery) to work on one cable card but in his effort to get it to work on both I lost access on cable card one. When I spoke to Verizon on the phone tonight they said that Tivos do not support all of Verizon's HD channels. This sounds like a load of  {word filter avoidance}  and them trying to get me off the phone.

Based on my Tivo community postings, there are many people who have Tivo 3, FIOS TV, and all HD channels.


Someone please tell me who I need to call at Verizon to get this fixed.


Ready to go back to Comcast. 

Message Edited by ElizabethSl on 05-26-2009 05:57 PM
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: FIOS TV tech support lying to me

Message 2 of 6
Yeah It will work on tivos. I have 2 of them. I sent a message to the Verizon techs on the boards here, and they should be able to look at your account and help out with your issue.
Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008

Re: FIOS TV tech support lying to me

Message 3 of 6

Hey, FIOS people looking at this list.


RULE OF THUMB....Tell your CSRS if they do not know something, say that.  DO NOT MAKE STUFF UP!


The thought a CSR would actually say that about cablecards/tivos is horrible.  I've actually had a CSR tell me that TivoHD units

do not work on Fios.  If they do not know something, DO NOT MAKE IT UP!

Message Edited by philhu on 05-27-2009 08:44 AM
Bronze Contributor I
Bronze Contributor I
Posts: 65
Registered: ‎12-15-2008

Re: FIOS TV tech support lying to me

Message 4 of 6

I recently had my premium movie channels stop working (because my introductory period ended). When I phoned, the CSR told me that ALL of the premium movie channel content was now on demand and I no longer needed the linear channels. Imagine!


If CSRs don't know they answer then they should just say so and then find someone that does, it's pretty simple.

Nickel Contributor
Nickel Contributor
Posts: 41
Registered: ‎12-19-2008

Re: FIOS TV tech support lying to me

Message 5 of 6
I have Tivo with an M-card with extreme HD. Those channels come in fine for me. The only issue I know of with the tivo is that sometimes the FIOS signal can be too good. I have not experienced it myself but I guess it usually results in a pixelated or corrupted signal.
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: FIOS TV tech support lying to me

Message 6 of 6



Sounds like you got some bad cable cards  and yes you will get those channels. My apologies for the obsurd response you got but I'll get you taken care of

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title