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Firestick prompting to deauthorize the same device multiple times a day

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Gman2k4
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Registered: ‎07-01-2019

Firestick prompting to deauthorize the same device multiple times a day

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As the title says I was watching the FS went upstairs came back & it asks to authorize device for some reason. I authorize it and a few hours later is says “Please choose a device to deauthorize” & the only selection is the device I just authorized. Once I select it again I’m out of authorizations for the month. This just started happening when I got my gigabit upgrade.

 

I’ve been watching my Fs for the last few months then it stopped connecting & the rep said I need to upgrade (which I still don’t agree with) I upgraded now here I am. This is the ONLY fs connected to my acct & is the only 1 that is prompting me to deauthorize. 

Customer support have no clue

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clem53
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Posts: 1,954
Registered: ‎12-06-2010

Re: Firestick prompting to deauthorize the same device multiple times a day

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The fix should be deployed very soon, if not today hopefully. It should take care of the problem.

View solution in original post

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Joddo33
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Registered: ‎06-07-2022

Re: Firestick prompting to deauthorize the same device multiple times a day

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This keeps happening to me as well on fire stick and Apple TV 

clem53
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Registered: ‎12-06-2010

Re: Firestick prompting to deauthorize the same device multiple times a day

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@Joddo33 wrote:

This keeps happening to me as well on fire stick and Apple TV 


Try calling the billing department and have them re-authorize your account.

clem53
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Posts: 1,954
Registered: ‎12-06-2010

Re: Firestick prompting to deauthorize the same device multiple times a day

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Also check the Firestick to make sure it is on the latest firmware.

Gman2k41
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Registered: ‎06-15-2022

Re: Firestick prompting to deauthorize the same device multiple times a day

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Last person I spoke to told me it was my FS after being on hold for 45 mins… Which is totally not the case. 

weird I had to create another acct to login & reply 

Gman2k41
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Registered: ‎06-15-2022

Re: Firestick prompting to deauthorize the same device multiple times a day

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It is. No 1 that I speak to seems to know what’s wrong. I’m 2 secs from just getting a cable box which is why I chose the FS to save $10 month 

 

 

clem53
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Registered: ‎12-06-2010

Re: Firestick prompting to deauthorize the same device multiple times a day

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@Gman2k41 wrote:

It is. No 1 that I speak to seems to know what’s wrong. I’m 2 secs from just getting a cable box which is why I chose the FS to save $10 month 

 

 


I'll check with support and see what they say. In the mean time, go here and write your problem:

https://www.dslreports.com/forum/vzdirect

clem53
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Platinum Contributor I
Posts: 1,954
Registered: ‎12-06-2010

Re: Firestick prompting to deauthorize the same device multiple times a day

Message 8 of 8
(535 Views)

The fix should be deployed very soon, if not today hopefully. It should take care of the problem.

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