Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Firmware on FiOS router is atrocious / "Over tightening" current customers

Reply
Szyphoid
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎02-13-2012

Firmware on FiOS router is atrocious / "Over tightening" current customers

Message 1 of 5
(1,141 Views)

Recently got an AppleTV to go in an upstairs bedroom.  Because there is no way to increase the wifi power signal strength on the standard FiOS b/g router, I decided to move the router to the middle of my house, instead of it being on one far end, directly connected to my PC.  The problem with this is, now my PC’s wifi speed is suffering.  So Verizon, instead of releasing a new firmware for current b/g speed routers to be able to increase signal strength power, you are pushing out new N’ speed routers.  Unfortunately is push for the new routers are, “for new customers only”; unless you want to pay the non-refundable inflated $169.99 price of that said “new” router.  The “over tightening” of current customers is no new thing for big companies always trying to acquire new customers, but if those new customers do not request a higher speed router, give them the old stuff.  I don’t understand why it is so hard to give current paying, and loyal customers the option to upgrade first.

 

Most un-sincerely, long time loyal customer.Smiley Indifferent

4 REPLIES 4
Szyphoid
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎02-13-2012

Re: Firmware on FiOS router is atrocious / "Over tightening" current customers

Message 2 of 5
(1,117 Views)

If you can upgrade your STB to easily, why is Verizon making is such a hassle to upgrade routers?

mja351
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎01-06-2012

Re: Firmware on FiOS router is atrocious / "Over tightening" current customers

Message 3 of 5
(1,107 Views)

Am I able to use a commercial router that I would buy in best buy or a store like that?

jackmcgann
Silver Contributor II
Silver Contributor II
Posts: 346
Registered: ‎11-09-2010

Re: Firmware on FiOS router is atrocious / "Over tightening" current customers

Message 4 of 5
(1,096 Views)

@Szyphoid wrote:

 I don’t understand why it is so hard to give current paying, and loyal customers the option to upgrade first.

 

smileyindifferent:


Have you stopped in a Verizon FIOS store, and asked if you could swap your "non-N" router for a "N-capable" router? I know of 2 people who have been succesful in that manner. 

Szyphoid
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎02-13-2012

Re: Firmware on FiOS router is atrocious / "Over tightening" current customers

Message 5 of 5
(1,070 Views)

My two closest Vz stores are a three hour round trips, and I most definitely call before making trips like that.  I have called both and neither have them in stock yet.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title