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This message was orginally posted in the Idea Exchange. It was incorrectly moved to the FIOS TV Technical Assistance page.
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On April 28, Netflix and Verizon signed an interconnection agreement. In the ten weeks since this deal was reached, the performance of Netflix has not increased and is borderline unusable. Now that Verizon is charging it's customers and Netflix to deliver contenet, why has performance not increased? Who else must pay Verizon for us to actually receive the service we pay for?
My idea is for Verizon to do what it is paid to do, deliver content.
Based on the level of complaints being posted, I suspect marginal improvement has already occurred. they clearly are working on it see http://www.dslreports.com/forum/r29341990-Networking-1st-Proof-of-Verizon-Netflix-Direct-Peering-
@vzvictim wrote:-----NOTE-----
This message was orginally posted in the Idea Exchange. It was incorrectly moved to the FIOS TV Technical Assistance page.
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On April 28, Netflix and Verizon signed an interconnection agreement. In the ten weeks since this deal was reached, the performance of Netflix has not increased and is borderline unusable. Now that Verizon is charging it's customers and Netflix to deliver contenet, why has performance not increased? Who else must pay Verizon for us to actually receive the service we pay for?
My idea is for Verizon to do what it is paid to do, deliver content.
The issue you describe is not covered in the TOS as I read them. Verizon has no control over third-party content provider delivery before the content enters the Verizon network. This seems to be the problem with Netflix. See this link for some information you may be interested in. In particular, follow the post's link to the Verizon analysis. It's very revealing and is stated in terms easy to understand.
That said, one of the posts in one of the many threads on this issue on DSL Reports indicates it's and eight-month process before all direct Netflix connections are made for all markets. That may seem unreasonable to some, but getting the "plumbing" installed for direct connections can be very complicated and time consuming (not to mention just getting the routers, etc. required), especially where co-location is not the case. And since the direct connections will be all over the country and there are many, based on my IT experience with a large corporate network I can understand the period of time involved. That doesn't mean I don't want my connection now -- it just means I understand all that must be done to make it happen. The good news is that some markets are already seeing direct connnections for their routing.
FYI I've been actively monitoring my Netflix connections and measuring the stream rates. The streaming bounces up and usually pegs at a level lower than HD. It rarely buffers anymore. And it's coming from many different ISPs (Netflix uses a few different ISPs to get their content to us). And I can predict the rate by what ISP it's coming from before it gets to Verizon routers. The pegging occurs at non-peak times so it's clear that Netflix is adjusting (limiting) the streams based on other factors -- like trying to ensure the link isn't saturated to cause buffering. Again, I see no buffering.
I have read Verizon's "analysis", and found it wanting. The issue is not Verizon's internal network, it is their refusal to maintain their interconnects that is the root of the issue.
Verizon does not have control over content outside of their network, they do however have control over the maintenance of their interonnect points with Cogent, L3, et al. and Verizon has failed to properly maintain those interconnects to facilitate the traffic being requested by Verizon customer. Verizon charges their customers for the ability to access the Internet with a certain level of bandwidth, despite not having enough infrastructure in place to provide acceptable quality for all the Internet services their customers are attempting to use, therefore they are not fulfilling their TOS.
I agree that the upgrades take time to complete, however, Comcast worked with Netflix in the lead up to the public announcement of their direct connect agreement which allowed for a rapid increase in usability after the announcement. Verizon on the other hand, has obviously done nothing to prepare for this upgrade. In fact, the performance of Netflix on Verizon FIOS has decreased after the announcement of the deal as evidenced here (17% decrease in June alone). In surveying the marketplace, I would say that is unacceptable to anybody.
FYI, of course Netflix is trying to adjust streams to circumvent shoddy network maintenance. Netflix customers pay for streaming service and Netflix is attempting to provide a streaming service with as little buffering as possible. Unfortunately for Verizon customers the streaming service we receive is of extremely poor quality. If we want to throw around anecdotal evidence, I do see buffering.
I am anxiously anticipating an official response from Verizon regarding my concern.
@vzvictim wrote:I am anxiously anticipating an official response from Verizon regarding my concern.
If you are waiting for a response from them on here then you will be waiting forever. These are peer to peer/user to user forums.
Verizon doesn't respond on these forums. The mods do esculate certain account related issues, but you won't get a response from Verizon on here.
Start a new topic or ask questions in the open forum.
