Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Got new Fios Tv One box, can’t set it up

Reply
Gweagraff
Bronze Contributor I
Bronze Contributor I
Posts: 62
Registered: ‎08-18-2015

Got new Fios Tv One box, can’t set it up

Message 1 of 4
(959 Views)

So I just exchanged a Fios TV One box for a new one but can’t seem to get past the light flashing. I can’t even get a picture on my screen. Is it defective? Am I doing something wrong? How long is it supposed to take?

3 REPLIES 3
Edg1
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,977
Registered: ‎06-24-2018

Re: Got new Fios Tv One box, can’t set it up

Message 2 of 4
(920 Views)

There definitely should be an activation screen. Are you definitely on the right input?

Gweagraff
Bronze Contributor I
Bronze Contributor I
Posts: 62
Registered: ‎08-18-2015

Re: Got new Fios Tv One box, can’t set it up

Message 3 of 4
(907 Views)

Yes.

clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,928
Registered: ‎12-06-2010

Re: Got new Fios Tv One box, can’t set it up

Message 4 of 4
(842 Views)

Did you hook the coax cable up correctly? Have you tried rebooting your router?

Look here: https://youtu.be/BhY2s7rkuv8

And here: https://www.verizon.com/support/consumer/tv/getting-started/activation

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title