Green Screen on HD Channels 502 and 504
Ciffy02
Newbie

Last night put on Channel 502 and 504 and had a full Bright GREEN screen.

I hit DVR and I could see what was on the chanel (actually saw it like it should look on the full screen).

All other Chanels worked HD and regular.

If I do a box re-set/unplug/reboot will this go the trick or do I need a new box.

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Re: Green Screen on HD Channels 502 and 504
Shamika_VZ
Contributor - Level 3

Hello,

You can definetly try resetting the Set Top Box that way to see if that resolves the issue. You can also reseat your HDMI / component cables to see if this resolves it.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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