The guide information comes to the home across the Internet part of the light. Re-Setting the set-top-box is the right approach, but the wrong box, re-set the router instaed.
Sometimes the router is plugged in to an outlet connected to a wall switch, or in a power strip who's ground-fault or fuse has been thrown, check for these conditions too. Also Many of us in a desire to save energy turn ths internet router off too when we are not using the internet, but this prevents TV Internet data from coming to our TV's. The router is designed to be on at all times, even in homes that do not subscribe to FiOs data services.
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