Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Guide Issues (Continuous Scrolling)

Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎08-28-2010

Guide Issues (Continuous Scrolling)

Message 1 of 3

Wandering if anyone can help.  When we scroll on our guide (pressing any of the arrows)  it continuously scrolls and when we type in a number for a channel the particular number repeats itself over and over.  This is  a recent problem.  Any suggestions?  I just got a new remote in the mail today thinking that it was a remote problem but I'm still having the same problem.  Could it be the DVR?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Guide Issues (Continuous Scrolling)

Message 2 of 3

It shouldn't be a problem with the box. When this happens it is usually something had spilled on the remote causing the buttons to stick on the inside. I know that you have a new remote. To see if its a problem with the remote or the box, bring this remote into another room and see if it does the same thing there. If it does, then its definitely a problem with the remote. If not, then its a problem with the box. You can do an auto fix on the box by doing the following. Press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Moderator Moderator
Posts: 11,859
Registered: ‎03-18-2013

Re: Guide Issues (Continuous Scrolling)

Message 3 of 3

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title