Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

guide not working on 1 tv

Reply
shel651
Contributor
Contributor
Posts: 1
Registered: ‎01-17-2013

guide not working on 1 tv

Message 1 of 4
(1,269 Views)

sorry, new to all this. It took me forever just to figure out how to post this....we have a 2nd tv with a set top box. the remote changes channels, turns both box and tv on and off but if i hit the guide button, the guide does not appear...any suggestions?

3 REPLIES 3
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: guide not working on 1 tv

Message 2 of 4
(1,258 Views)

have you had this box for a while and has it worked in the past? 

 

When you first get a set top box, you have to give it time to download the guide and menu system, those are not pre-loaded on the boxes typically.  Each time you reset it while it's downloading, it starts the time clock over again.   

 

If you have had it a while, maybe try to do an auto correct.

 

Go to a working Set top box, and hit menu > customer support > in home agent  > set top box auto correction

 

When you get there you can choose which box you want to auto correct. 

Emahaney
Contributor
Contributor
Posts: 4
Registered: ‎01-17-2013

Re: guide not working on 1 tv

Message 3 of 4
(1,234 Views)

I am still on hold with your rep (on my cel phone for 39:31) who has been very rude to me~ engaging in conversation for a second and then reponding hesitantly in response to my request (FROM 9- up until NOW!!!) I have missed my whole show that I wanted to to wache...furthermore, my husbande reaally want to to see this program. He never watches "CABLE"... and says: JUST CANCEL IT NOW!!!!!!!!! If he can't watch ONE show~ per year... Then: FUDGE IT!!!!!

If you cannot re- show the Lance Armstrong show on OWN... please cancel our service. WE DO NOT WATCH IT!!!! CANCEL IT NOWWW!!!!!!!!!   I REPEAT CANCEL IT!!! I am syill on hold for 39:09 minutes waiting for the 3rd time tobight! THEE ENTIRE TIME THE SHOW WAS ON!!!!!!!!!!!!!!!!!!!!!!!!!! TWITTER, FACEBOOK, SOCIAL MEDIA HERE I COME!!! TOTALLY **bleep**........................... 

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: guide not working - Some Suggestions

Message 4 of 4
(1,177 Views)

@Emahaney wrote:

I am still on hold with your rep  ... my husbande reaally want to to see this program. He never watches "CABLE" ... If you cannot re- show the Lance Armstrong show on OWN... please cancel our service ...


 

If you want to cancel your service, you must contact Verizon Communications.  These forums are intended to provide users just like you with a means to communicate with each other.  Users cannot help you cancel your Verizon service.

BTW if you missed the show, Armstrong really did lie and break the law.  No surprises there.  Also, Verizon doesn't actually decide which programs the various networks will show and when they show them.  That's up to the networks.  Among other things, Verizon runs cables and wires, rents equipment, and provides networking services (which do not include TV networks).
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title