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Guide slow on VMS1100 when filtered by subscribed channels

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kmw2012
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Contributor
Posts: 1
Registered: ‎07-22-2017

Guide slow on VMS1100 when filtered by subscribed channels

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(1,136 Views)

When I filter my guide by subscribed channels on my VMS1100, it takes a good 3 seconds for the guide to display once I press the guide button on the remote.  When I change the filter to all channels, the delay is only about half a second (much better).  Is there any way to filter the guide by subscribed channels without the delay?  Note: I have contacted Verizon Fios customer support on 3 different occasions and they had no idea what was causing the delay.  They sent me a new router, tried to reset my DRV, etc.  I finally figured out what was causing the delay on my own.  But now I would like a solution.

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Guide slow on VMS1100 when filtered by subscribed channels

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(1,076 Views)

Not seen such obvious delays, but obviously applying filters is slower as the acual guide info is for all channels.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Guide slow on VMS1100 when filtered by subscribed channels

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(1,043 Views)

I see the same issue you do.

For now, have to assume it is a bug that will get fixed in the future.


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leo4
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Posts: 1
Registered: ‎01-14-2018

Re: Guide slow on VMS1100 when filtered by subscribed channels

Message 4 of 4
(711 Views)

Same problem here.  The guide is generally pretty slow, but adding this filter makes it unusable.  

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