HBO On Demand issues
Zucco
Newbie

I am having the following problems with HBO/Cinemax On Demand only -- all other On Demand programming I've  checked works fine:

The picture will look very "squiggly" and there is no sound. After a few minutes, playback stops and I get a message that my connection has been lost.

I reset my router, and that fixed the problem for a while. But after watching one show, I attempted to watch another and the problem recurred. I tried resetting my router again, and it did not fix the problem. The next morning, I reset the router AGAIN, and it seems that I can view programming -- for now.

The HBO and Cinemax channels are working fine all the time.

I don't want to have to reset my router over and over again just to watch HBO On Demand. Any suggestions would be much appreciated.

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Re: HBO On Demand issues
moniot
Newbie

I am having the exact same problem.  Hello, Verizon???  Anybody there?

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Re: HBO On Demand issues
KH-OrnEsh1
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/


@moniot wrote:

I am having the exact same problem.  Hello, Verizon???  Anybody there?




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