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HBOGO: Former HBO subscriber, cancelled, reactivated, now can't sign in or register under old name

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tgm1024
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-07-2013

HBOGO: Former HBO subscriber, cancelled, reactivated, now can't sign in or register under old name

Message 1 of 2
(918 Views)

 

Ok, I once had HBO under FIOS.

 

And HBOGO worked well.

 

I cancelled HBO for a time because their shows ceased being interesting to me.

 

I've since RE-subscribed, and now when I try to get into HBOGO, I can't just sign-in under my old HBOGO name, it instead puts me through the registration process.

 

So I try the registration process again, but it won't allow me to re-use my former name (because it's taken).

 

There is no way to circumvent this registration process and jump right to the sign-in, and there's no way to reuse my old login name.

 

Is this the way it's supposed to work?  I have to invent a new HBOGO id every time I re-subscribe?  Shouldn't the old ID have been reclaimed.

1 REPLY 1
tgm1024
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-07-2013

Re: HBOGO: Former HBO subscriber, cancelled, reactivated, now can't sign in or register under old na

Message 2 of 2
(905 Views)

 

And I really don't like that I cannot easily find a support contact link (at least an email!) on the hbogo site.

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