When we first signed up for FIOS TV we received a cable card for our LG tv, but it did not work correctly. After many calls to both verizon and lg a verizon tech told me that their cable cards do not support HD channels.
Is that still the case or do they now support HD?
And if they now support HD will I be able to use both tuners in the tv? It only has one card slot.
@Vince_D wrote:When we first signed up for FIOS TV we received a cable card for our LG tv, but it did not work correctly. After many calls to both verizon and lg a verizon tech told me that their cable cards do not support HD channels.
Is that still the case or do they now support HD?
And if they now support HD will I be able to use both tuners in the tv? It only has one card slot.
Verizon's CableCards have always supported HD channels. Unfortunately, in the past, many installers did not know how to properly activate them.
Back in 2007 and early 2008, a significant percentage of the early Motorola S-CARDs were also defective. Motorola seems to have addressed their quality control problems with the newer M-CARDs.
Thank you both for the info.
The original installer knew almost nothing about installing the cable card, but I spent hours on the phone with tech support, they resent signals to it, but they were never able to solve the problem either, so I believed them when someone finally told me that it did now support HD. I believe they had us and still have us set up properly for HD programming because it works fine with the DVR box we are currently using.
There was some belief from LG that the problem was associated with the TV Guide channel not properly populating the guide on our tv, but we never figured out if that was a legitimate concern or not.
So if I call and have a cable card installed again, and disconnect the current HD box but leave it in place, if the card does not work for some reason I will be able to just return it an go back to the box yes?
@Vince_D wrote:Thank you both for the info.
The original installer knew almost nothing about installing the cable card, but I spent hours on the phone with tech support, they resent signals to it, but they were never able to solve the problem either, so I believed them when someone finally told me that it did now support HD. I believe they had us and still have us set up properly for HD programming because it works fine with the DVR box we are currently using.
There was some belief from LG that the problem was associated with the TV Guide channel not properly populating the guide on our tv, but we never figured out if that was a legitimate concern or not.
So if I call and have a cable card installed again, and disconnect the current HD box but leave it in place, if the card does not work for some reason I will be able to just return it an go back to the box yes?
Yes.
TVGOS was formerly distributed using the analog PBS feed, available on both OTA and cable. FiOS does not carry analog channels, so you would not have received TVGOS from them.
Macrovision (formerly Gemstar) reached an agreement with CBS to distribute TVGOS information with their digital broadcast. This information is now available in many markets. In theory, TVs and DVD recorders with QAM tuners should be able to receive this information on the cable company's CBS HD feed, once upgraded with a newer version of the TVGOS software.
This may not always work in practice, depending on what the cable company does with the source CBS HD feed. For best (reliable) results, some users may need to connect an off-air antenna to continue receiving TVGOS information.
CableCard TiVos always receive guide information because they are not dependent on some broadcaster to provide that information. They download their own information directly from TiVo's servers during the early morning hours.
Yes you would be able to hook the HD box back up if the cable card didn't work and send the cable card back. You might, however, be billed a prorated amount for the time the cable card was active (unless you call billing 800-688-2880 and explain it didn't work and they credit you for the charge).
There is no reason the cable card shouldn't work though. As far as dual tuners, Verizon does have dual-tuner cable cards (at least in some markets) so as long as your tv supports dual tuner cable cards it should be able to use both.
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