HD DVR Guide Search problem
jmw1950
Specialist - Level 2

For some reason the guide search (and the DVR search) cannot find any programs that are on the local HD PBS channel.

It finds them in the SD channel, but never finds anything in the HD channel.

By contrast, If I look up Law & Order, it will find it in TBS,TBS-HD, and the local NBC affiliate in both SD and HD.

Look for 60 minutes, and it turns up in both the SD and HD version of the local CBS affiliate

Look up something on ABC, and it shows up in both SD and HD versions of the local ABC affiliate.

Look up something on Fox, and it shows up in both SD and HD versions of the local Fox affiliate.

Look up anything on PBS, and it only shows up in the SD version.

If I do the search from the Internet on the Verizon web site, it does find program in both the SD and HD PBS channels, so the problem is clearly related to the STB.

There is no PIN, and there are no parental controls turned on. The PBS HD channel is in the program guide, and appears to be correct.

The Box (QIP6416) has been reset by Verizon, and it made no difference

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