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Horrible service

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Shorething565
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2016

Horrible service

Message 1 of 6
(1,247 Views)
Power and cable outage 2 days ago. Have phone, internet and only 2 working HD channels and nothing on digital adapter. Had a window for tech to come 8a-12p. It's now 9p no tech. I've been here all day, called and chatted. Very angry.
5 REPLIES 5
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Horrible service

Message 2 of 6
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This is a peer to peer support forum.

Have you tried to power reset ont?

Does ont have any error lights on it?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Shorething565
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2016

Re: Horrible service

Message 3 of 6
(1,225 Views)

I unplugged both power and battery and ONT  appears to be ok.  Video light is blank which I believe means it's ok.


@CRobGauth wrote:

This is a peer to peer support forum.

Have you tried to power reset ont?

Does ont have any error lights on it?


 

Shorething565
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2016

Re: Horrible service

Message 4 of 6
(1,134 Views)
Ok so day 2 tech can't make it. I unplugged battery and ONT, disconnected all cables, replugged in, all lights look good have phone, internet but no TV on dig adapter and have 1 or 2 working HD channels. Any thoughts?
Shorething565
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2016

Re: Horrible service

Message 5 of 6
(1,113 Views)
Understand this is peer to peer but hoping it is moderated. Very upset about being home for 2 days and now being told theyll call tomorrow. We work. Next tech to the house will be Comcast. Time for a change. Oh but I did get 600 extra smart rewards- pretty insulting.
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Horrible service

Message 6 of 6
(1,103 Views)

I have found using twitter support to be helpful in the past.

Contact them @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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