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What is the best way to provide feedback directly to Verizon regarding their FiOS service?
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Go to the Verizon.com website. On the bottom of the page, click on the "contact us", link. You will find a number of methods for providing feedback. Verizon employees also moniter this and other forums, so don't be shy about expressing your opinion. If you have a specific service or billing issue, I would contact customer service.