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Intermittent audio failure

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KC3
Contributor
Contributor
Posts: 2
Registered: ‎03-15-2018

Intermittent audio failure

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For quite a while now my audio has been intermittently failing. When I watch tv or playback from the DVR, the audio will occasionally go silent for .5-1 seconds at a time and repeat this every 15 seconds or so.

 

My set-top is a CHS 435HDC and is connected to my TV via HDMI. The HDMI also splits audio into my Sonos. I also run Roku off of that same HDMI line without issues.

 

Apparently, from what I found on this forum, this is a known issue with this particular Cisco box.

 

Tech support hasn’t exactly been great and they insist on replacing it with the same model or requiring me to pay extra for a different model. Quite frankly I’m tired of sitting on hold or be given the “we’ll call you with a solution” run around.

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GaryDM
Moderator Moderator
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Posts: 2,356
Registered: ‎07-06-2016

Re: Intermittent audio failure

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(1,302 Views)
This issue has been escalated to a Verizon agent.
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