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just got FiOS friday - old DVR? (6416 vs 7232)

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ambera
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Registered: ‎12-18-2011

just got FiOS friday - old DVR? (6416 vs 7232)

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Perhaps I should have done a little more research before my installation on Friday.  However, after it was completed, I started searching around for more information on my DVR.  The main thing I wanted to know was how much storage it had - a question I asked the technician, but he did not know the answer too. (In fact, gave me a snarky reply of "ENOUGH!"  

 

So, it turns out I got the 6416, and from my searching it seems like there is a newer 7232 available.  I called a representative, and she was ready to help out, but said that is all that was showing up on her screen. (whatever screen that was) and that I should go online for more information.

 

So - basically - not sure what the best way to go about this is.  She seemed to agree that I should have gotten a newer DVR, but did not know how to get it for me.  There is a Verizon office near me - do I just show up and ask to exchange?  Will they charge me an upgrade fee?  Seems silly that I would have to pay for an upgrade if i am a new subscriber.


Also - just to clarify - the 7232 is a "multi-room" DVR, right?  That is what I signed up for and that is how the 6416 is set up.  If I do end up getting a newer DVR, is it as simple as disconnecting one and connecting the other?  I don't want to have to do intricate setup for the DVR to work.  But I feel I should be given the latest technology available!

 

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Justin
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Re: just got FiOS friday - old DVR? (6416 vs 7232)

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Hopefully some of what I say will help .

 

1) Verizon apparently is very short of the new 7232 DVRs, so they are pretty much being forced to install some customers with 7216 or even old 6416 DVRs. That is a shame, and I would be mad if it happened to me, but that appears to be what is happening today. The 6416 has a 160 GB hard drive, enough for about  20 hours of HD recording. I had one for 5 years, worked fine, but I replaced it with a 7232 earlier this year before I got the new 1.9 level of the IMG, and I am very glad I did. From everything I have read, the 6416 works very poorly with the new 1.9 level of the IMG, plus it does not have an eSATA port for attaching an external hard drive.

 

2) Verizon does have a 7216 model, newer and faster than the 6416, but same size hard drive (160 GB). If I were you I would make every effort to at least get a 7216, you will be much happier, plus it does have the eSATA port.

 

3) The latest Motorola DVR Verizon offers is the 7232, which has a 500 GB hard drive. I am very happy with mine.

 

4) You can go to the store and see what happens. Some folks are successful, others not. Some have had to pay the $40, others not. I would call first to see what they have in stock. If they have 7232, great (especally if they don't make you pay the $40), if not, at least get a 7216 if they have it. I know you said there was a store nearby, but here is a link to where there are Verizon stores, not all Verizon stores stock STBs, etc:

 

http://www22.verizon.com/Residential/Templates/sas/sas_StoreLocator.aspx

 

5) All Verizon DVRs are capable of multi-room operation. It is basically a software feature that must be activated, and of course costs $4/mo more. One thing I did experience when I replaced my 6416 with a 7232 is that it took a while and some effort to get the multi-room feature transferred from one DVR to the other. I wound up calling and the lady was very nice, but it took some time to get it done. But yes, hooking up a 7232 or 7216 is basically the same as hooking up the 6416, same cables will work, etc.  

 

Good luck!

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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ambera
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Registered: ‎12-18-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

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By the way, I am in RIchmond, VA in case that helps.  Should these newer boxes be readily available here? 

matcarl
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Registered: ‎08-05-2008

Re: just got FiOS friday - old DVR? (6416 vs 7232)

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The older 6416's are also multi-room DVR's. Verizon is in short supply of the newer models right now unfortunately.

Justin
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Registered: ‎08-05-2008

Re: just got FiOS friday - old DVR? (6416 vs 7232)

Message 4 of 17
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Hopefully some of what I say will help .

 

1) Verizon apparently is very short of the new 7232 DVRs, so they are pretty much being forced to install some customers with 7216 or even old 6416 DVRs. That is a shame, and I would be mad if it happened to me, but that appears to be what is happening today. The 6416 has a 160 GB hard drive, enough for about  20 hours of HD recording. I had one for 5 years, worked fine, but I replaced it with a 7232 earlier this year before I got the new 1.9 level of the IMG, and I am very glad I did. From everything I have read, the 6416 works very poorly with the new 1.9 level of the IMG, plus it does not have an eSATA port for attaching an external hard drive.

 

2) Verizon does have a 7216 model, newer and faster than the 6416, but same size hard drive (160 GB). If I were you I would make every effort to at least get a 7216, you will be much happier, plus it does have the eSATA port.

 

3) The latest Motorola DVR Verizon offers is the 7232, which has a 500 GB hard drive. I am very happy with mine.

 

4) You can go to the store and see what happens. Some folks are successful, others not. Some have had to pay the $40, others not. I would call first to see what they have in stock. If they have 7232, great (especally if they don't make you pay the $40), if not, at least get a 7216 if they have it. I know you said there was a store nearby, but here is a link to where there are Verizon stores, not all Verizon stores stock STBs, etc:

 

http://www22.verizon.com/Residential/Templates/sas/sas_StoreLocator.aspx

 

5) All Verizon DVRs are capable of multi-room operation. It is basically a software feature that must be activated, and of course costs $4/mo more. One thing I did experience when I replaced my 6416 with a 7232 is that it took a while and some effort to get the multi-room feature transferred from one DVR to the other. I wound up calling and the lady was very nice, but it took some time to get it done. But yes, hooking up a 7232 or 7216 is basically the same as hooking up the 6416, same cables will work, etc.  

 

Good luck!

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

ambera
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Registered: ‎12-18-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

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Thanks, Justin - that was very helpful!  I will give the local store a call tomorrow and see what happens. *fingers crossed*

NateHarrigan
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Registered: ‎12-19-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

Message 6 of 17
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Exact same situation with me.  I have been on the phone with Verizon "help" for about 2 hours today...to no avail.  No one seems to be able to get me the 7232.  Everyone says to order it online, but the online "change equipment" link does not work...hasn't for 3 days.  I am getting real frustrated and will probably call DirecTV this afternoon to stay with them.  Service is better, they seemed to care, and when you had an issue they solved it, just didn't pass the buck (I spoke with 6 different departments today with no resolution).  All I want is the better whole house DVR.  It seems I just got whatever the installer had on his truck.

ffrcoupe
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Posts: 43
Registered: ‎09-03-2009

Re: just got FiOS friday - old DVR? (6416 vs 7232)

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For those of you in the Northern VA area, there is a Verizon store in Woodbridge that, I think, is primarily a Fios equipment "store". They have a warehouse in the back and have a lot of STB's back there. They do other customer service stuff to but I think they are there to swap out boxes for customers.

 

I was able to walk in with our 3 DVR's and walk out with 3 7232 2's. I think they prefer if you call customer service and place the order for the new STB and have the order # with you when you walk in. That makes it easier for them and faster for you. I didn't, I just walked in and they still helped me. Then again, I am VERY nice to anyone that is helping me like that. 

 

The address is:

Verizon

2451 Prince William Parkway

Woodbridge, VA 22192

 

Good luck. 🙂

questioning
Bronze Contributor II
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Posts: 539
Registered: ‎10-05-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

Message 8 of 17
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"The older 6416's are also multi-room DVR's. Verizon is in short supply of the newer models right now unfortunately."

Thankfully that situation doesn't apply to me but that is ridiculous and I sure as heck would be mad if I were in that situation.  What a waste of everyone's time!  I am sorry but that's Verizon's fault for not planning ahead, not the customer's fault by any stretch of the means and if Verizon loses a lot of business due to that, then too bad for Verizon.  It's what I've been saying all along and I fault management for that.  Sure, let's just hope that nobody will say anything after rolling out the IMG 1.9 upgrade and let them run it on outdated equipment.  I'm sorry and I don't mean any disrespect but that's retarded! 

 

Think of what more customers are going to do if they're given the old box and cannot get the upgrade.  They will take their business elsewhere and I wouldn't blame them in the least.  Does anyone honestly think a customer in that situation would want to settle like that while continuing to pay all of this money per month?  Heck no!  Common sense.

 

And giving an old STB or DVR to a new Verizon customer...how stupid!  Being in short supply is definitely Verizon's fault, not ours.  Management should have known this ahead of time, informed customers about this, and had all of this ready beforehand, I am sorry.  That is no excuse! 

 

Here we go again:  It's the same problem over and over again and still, nothing gets resolved so this won't keep happening over and over again in the future.

 

Really smart!  Hopefully, any customer in that situation will be able to swap the box at a Verizon Fios store and be done with it.  I would certainly hope for that at the very least.

 

 

 

 

 

ambera
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Posts: 4
Registered: ‎12-18-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

Message 9 of 17
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@ffrcoupe wrote:

For those of you in the Northern VA area, there is a Verizon store in Woodbridge that, I think, is primarily a Fios equipment "store". They have a warehouse in the back and have a lot of STB's back there. They do other customer service stuff to but I think they are there to swap out boxes for customers.

 

I was able to walk in with our 3 DVR's and walk out with 3 7232 2's. I think they prefer if you call customer service and place the order for the new STB and have the order # with you when you walk in. That makes it easier for them and faster for you. I didn't, I just walked in and they still helped me. Then again, I am VERY nice to anyone that is helping me like that. 

 

The address is:

Verizon

2451 Prince William Parkway

Woodbridge, VA 22192

 

Good luck. 🙂



Just out of curiosity, did you have to pay an upgrade fee for the 3 DVRs?

 

I am driving by that way over the weekend, and can stop by if they have the 7232s in stock.  I would even call customer service and place an order in advance if I knew how!  I've already called them and talked to 3 different people, none of which could help me place an order.  The last person just said to go online and I would be put on a waiting list.  (I'm not even sure where online I would do this!)

ffrcoupetemp
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Registered: ‎05-12-2011

Re: just got FiOS friday - old DVR? (6416 vs 7232)

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@ambera wrote:

 

Just out of curiosity, did you have to pay an upgrade fee for the 3 DVRs?

 


I have not seen a charge on the bill as of yet.

 

You could always do the same as I did and just walk in the door with your DVR(s) and ask for a 7232 2. Either they will give you a new one or they won't. Worse case, you have to bring your old DVR(s) back home and hook it back up.

 

I brought the STB, remote, and power cord for each DVR with me to exchange.

 

The only snag I ran into is that we have 7 STB's in the house which is the max. The Verizon rep had to call into Verizon customer service to get the STB swapped which took about 1/2 hour. NBD, I just waited.

 

Everyone in the store was very nice and helpful.

 

Good luck. 🙂

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