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Last night our FIOS Ondemand and Guide went out on both of our TV

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EdNemo
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Contributor
Posts: 2
Registered: ‎08-27-2013

Last night our FIOS Ondemand and Guide went out on both of our TV

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Last night our FIOS Ondemand and Guide went out on both of our TVs. I have reset the box and we are able to watch TV, but it says "No Network Connection. Which is odd since I have Verizon Fios Internet as well.

 

Any ideas?

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Last night our FIOS Ondemand and Guide went out on both of our TV

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Try resetting your router.

If that doesn't do it, use the troubleshooter under menu support.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Last night our FIOS Ondemand and Guide went out on both of our TV

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(1,492 Views)

The STBs are not communicating with the router which should be handing out the boxes an IP address.

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