Re: Low audio for one channel
clem21
Community Leader
Community Leader

@King1996 wrote:

It’s affecting commercials too. Audio format is Mono and audio pass through is disabled 


If there isn't a good reason to have your audio set to mono, try setting it to surround. You could also try setting the passthrough option to enable and see if that helps. Other than that, it sounds like the usual non-compliance issue with many broadcasters. Outside chance for a fault in the Fios box, but that's a longshot.

Re: Low audio for one channel
dexman
Community Leader
Community Leader

Hi Clem,

I think this is a content-provider issue as I can duplicate what the OP is experiencing. The audio level on Disney Channel is lower than what is found on other channels.

I'm curious to see if other carriers are experiencing the same situation.

Re: Low audio for one channel
clem21
Community Leader
Community Leader

@dexman wrote:

Hi Clem,

I think this is a content-provider issue as I can duplicate what the OP is experiencing. The audio level on Disney Channel is lower than what is found on other channels.

I'm curious to see if other carriers are experiencing the same situation.


True, but he could get far better quality audio switching to surround from mono.

Re: Low audio for one channel
King1996
Newbie

Yes I switched to surround and changed audio pass through to enable and the audio is still low. It’s actually 4 channels now that’s having this problem. Disney Channel, FX, FXX, and Freeform. Aren’t they part of the same company 

0 Likes
Re: Low audio for one channel
dexman
Community Leader
Community Leader

True. They are all affiliated with Disney.

Re: Low audio for one channel
King1996
Newbie

Yea then it’s definitely a content provider issue 

0 Likes
Re: Low audio for one channel
King1996
Newbie

I just got a replacement Fios tv one box from Verizon and it’s still the same issue. Those 4 channels are still low audio 

0 Likes
Re: Low audio for one channel
dexman
Community Leader
Community Leader

Verizon would need to check the feed from the Disney and compare it to what it is receiving from other content providers to determine if the cause is within the network or outside of it.

Re: Low audio for one channel
King1996
Newbie

Yea I’m still having this low audio problem with those 4 channels. FX, FXX, Disney Channel, and Freeform 

0 Likes
Re: Low audio for one channel
King1996
Newbie

Anybody else having this problem ?

0 Likes