Media Manager Installation Issues

[#1]

This board is for all the installation issues asssociated with Media Manager.

[#2]

I downloaded the media manager software and installed it on an XP laptop.  It works fine, no problem.  I then downloaded the software and installed on my wife's vista laptop and can not get it to work.  Well, it works partially, the MMDVR sees the machine and I can view the demonstration pictures over my network.  However, I can not add any pictures to the MM program.  The add screen comes up and I am allowed to sellect files or folders to be added, but the "add" "next" buttons disappear.  There is no way to actually save the added file or folder to the multi media screen.  I have uninstalled the software and re-installed it.  That did not help.  I wonder if this is a vista problem?  Any other ideas.\?

Thanks

Ray

[#3]

What version of Vista (32 Bit or 64 BIt) are you using.

I believe that the software does not support the 64 bit version.

Message Edited by BrianMcD on 07-15-2009 10:17 PM

[#4]

64 Bit version.  Bummer.  Thanks

[#5]

That is really a bummer, as I too am running 64 bit Vista.  I have been waiting what seems to be forever for the version that supports videos and now that it's out it doesn't work with 64 bit Vista.

[#6]

It ran fine on my Win7 x64 RC for picture and video but locks up DVR on music -- which I am not sure if it's because of x64.

[#7]

If you sign up for the new product trials at www.verizon.com/testtrack  you can download the new version which seem to work on 64 bit machines.

[#8]

The Trial Version (9.2.70) is now available in Production (9.2.70). Thenew version can be downloaded from:

http://www36.verizon.com/fiostv/MyAccount/members/MediaManager.aspx

There was a STB Announcement about new functionality that is included in the new version.

Here are the system requirements that they have posted:

Installation Requirements

• Home Media DVR service.
  Find out more about Home Media DVR
• Windows PC with SP1 or SP2 XP or Windows Vista (32-bit) connected to Verizon FiOS Home network *
• 1GHz Intel or AMD processor or better.
• 512MB RAM. (2GB RAM recommended for best performance)
• 500MB free hard drive space.
• Windows Media Player 9.0 or above.
• Adobe Flash Player version 10.

Message Edited by BrianMcD on 07-20-2009 03:27 AM

Message Edited by BrianMcD on 07-20-2009 03:32 AM

Message Edited by BrianMcD on 07-20-2009 03:32 AM

Message Edited by BrianMcD on 07-20-2009 03:33 AM

[#9]

I am also having the same problem with the new software 9.2 upgrade on my Vista Computer.

The prior Media Manager software worked on my Vista computer, but not the new 9.2 software upgrade that Verizon sent to me.  As a result of the new 9.2 software, I have lost access to photos and music stored on my DVR.

I have called Verizon and spent over 6 plus hours, but no one has been able to resolve this issue.  The Verizon Tech's had remote access to my computer and they un-installed and re-installed the software and the Media Manager did not launch on my computer.

I am frustrated with this problem.  I hope someone from Verizon will see this message and resolve this issue soon for us Vista users.

[#10]

Verizon sent a software version 9.2 upgrade of Media Manager and the new upgrade is unable to launch on my Windows Vista computer.

The prior version of Media Manager worked on my computer before, but the new software upgrade does not open on my computer.  

Has anyone had any issues with the new software upgrade?  How was the issue resolved?  I have spent 6 plus hours with Verizon and the issue has not been resolved. 

I have lost access to photos and music stored on Media Manager as a result of the new software upgrade.