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Movie Timeouts

Posts: 1
Registered: ‎02-24-2013

Movie Timeouts

Message 1 of 3

Okay, whenever we rent a movie if we pause it --- bathroom break, munchie break -- after two minutes it restarts.  We go the bathrrom in shifts, someone always stays with the remote and starts, pause, start, pause, until we are all sitting down.  Certainly don't take a bathroom break near the end of a movie and miss the 2-minute pause, or watch a movie by yourself.  I was sure that was a bug on our system.  Called Verizon and found out, that, yes, Verizon thinks we can all go to the bathroom and get munchies in under two minutes.  Seriously?  Couldn't believe any company could be that stupid. Anyone found a work-around this ridiculouslessness? 

Posts: 4
Registered: ‎02-03-2013

Re: Movie Timeouts

Message 2 of 3

I've been experiencing the same problem. It is clearly not enough time and why is it so difficult just to keep it paused..? I have been so disappointed with Verizon lately. It took me 4 phone calls, and over 2 hours on the phone to set up my autopay option. The only reason I set this up is because the website keeps glitching out when I try to pay online. Then I put my cell on the bill, as their "quad" play..which was supposed to make my life easier and all it turned into was a nightmare. I somehow need to pay $217 in order to get my $73 credit back (which I my or my not get as the rep told me) Then, I was on the phone with a rep about this problem and because of my inconveniences she offered Showtime as a 6 month complimentary apology. But, low and behold, I just received my bill and I'm being charged for 50% of the "complimentary" offer (which I clearly asked that I do not want to add or pay any extra). Oye, I'm done..Comcast here I come

Silver Contributor III
Silver Contributor III
Posts: 382
Registered: ‎10-23-2008

Re: Movie Timeouts

Message 3 of 3

Welcome to the club, brinaman. If you are referring to the "resume" option restarting the movie, and having to FF at 2x to find where you left off, this is a known problem for On Demand users. The pause time used to be longer. Not sure what advantage it gave Verizon to shorten it. But combining the shorter pause time with the more frequent restart bug has led to endless complaints, less VOD use, and some users leaving Verizon altogether. Yet years later, they have changed nothing.


The work-arounds that I have heard of so far are as follows:


  • Leave the show playing on mute, then rewind when you return. (Of course this might cause spoilers and can't be used too close to the end of the movie.)
  • Similarly you could rewind before you leave, then leave it playing.
  • I've heard that stopping the movie, rather than pausing, is more likely to prevent restarts.
  • Some posts have even suggested complex router reset procedures (but if this were really the fix, every Verizon customer service agent would know it by now).

Of course if these alternatives sound attractive to you, you might also enjoy banging your head against a wall. (Not a literal suggestion.)


These "work-arounds" might be even more useful to you:


  • hulu
  • network websites
  • redbox
  • netflix

You get the idea. Best of luck and be sure to come back and post if you find any better solutions.


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