Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Reply
uncorrdinated
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-03-2008

Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Message 1 of 5
(2,835 Views)

Hi Guys,

I was wonderng if you could help me.   I have been a FIOS customer for many years and have a multi-room HD DVR and 2 HD set-top boxes.   I have always had some problems during playback on some recordings where the picture and sound will skip, but over the last several months some new problems have appeared.  Frequently during playback of recorded shows the recording will stop playing and I will get a message on the screen "unable to locate hub".  I then have to power off the STB, reboot and when I go to the dvr option I have to refresh the devices before connecting to the dvr again.  If this happens while a show is recording then the recording stops and then restarts causing the show to be split into 2 recordings.  Sometimes I get a message "You have reached maximum playback on DVR".  This really frustrating and I would like these issues resolved.   I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb.   The playback issues happen on both hd stbs.  We don't usually watch shows on the dvr itself so I am not sure how it performs during playback.  1 other note that might help troubleshooting is that I can't seem to display the IMG in full screen on the dvr.

 

Thanks in advance for your help,

 

Sincerely,

Randy R.

4 REPLIES 4
JustaGuy
Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Message 2 of 5
(2,809 Views)

@uncorrdinated wrote:

Hi Guys,

..I.  Sometimes I get a message "You have reached maximum playback on DVR".  This really frustrating and I would like these issues resolved.   I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb.   The playback issues happen on both hd stbs.  We don't usually watch shows on the dvr itself so I am not sure how it performs during playback.  ..

Thanks in advance for your help,

 

Sincerely,

Randy R.


You can only do 1 playback at a time UNLESS you are playing back from the DVR/HUB.  If you want to do 2 simultaneous play backs, one of them must be from the DVR.  I ran into this same message when my wife would watch a recorded program in one room and I would try to watch a recorded program in another room.  Fixed it by moving the DVR to one of the rooms where the conflict occured most often.  As for the "unable to locate hub" message.  This was a very common problem about a year ago, which was fixed with a software update. You need to check what version software is on all your boxes.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Message 3 of 5
(2,796 Views)

the 6416 only does 1 HD or 2 SD sessions.

the 7216/7232 and cisco are up to 2 HD, or 3 SD sessions through multi room.

 

 

If you have the older one, you should upgrade it at a local store.

 

https://www22.verizon.com/home/storelocator/

 

 

 

Also the older 6416 model dvr doesn't do the full HD guide, so that would also be fixed with upgrading to the 7216, or 7232  (you can't get the cisco because you already have the motorola.)

uncorrdinated
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-03-2008

Re: Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Message 4 of 5
(2,794 Views)

Both STBs and the DVR have 1.9 on them.   As far as only playing back 1 HD recording at a time, this occurrs occasionally on the same STB after the unable to locate hub error and not from attempting to play recordings on 2 seperate STBs at the same time.

uncorrdinated
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-03-2008

Re: Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Message 5 of 5
(2,792 Views)

I'll try upgrading the DVR to a newer one and let you know if that solves the problem.  Thanks for all of your input.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title