Multi room dvr not working in other rooms

[smcmillen]

My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.

I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?

When I look at my Fios TV info online it states this "Your STB record cannot be found."

any help would be appreciated

[TimSykes]

Do you have firmware 1.6? If so what build?

[smcmillen]

I have no idea!!!

How can I find out?

[TimSykes]

Its in the settings somewhere, I not at home now so I can't look it up.

[smcmillen]

yes 1.6.0   build number 06.89

[TimSykes]

That build should work with the streaming service. Are all your STB with the 1.6 image?

[CSimpson]

Are you paying for "Home Media / Multi-room" DVR service?  Streaming DVR content to other rooms is a special add-on that doesn't come with your standard DVR service.

You may have to call Verizon to verify what services you are paying for.  

[smcmillen]

It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!

thanks for your help.

[Techman28 · Accepted solution]

ok tell me if its working now I waived my magic wand!

[TimSykes]

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@Techman28 wrote:
ok tell me if its working now I waived my magic wand!

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Oh can I get one!