Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Multi room DVR QIP 7216 model

Posts: 1
Registered: ‎07-10-2013

Multi room DVR QIP 7216 model

Message 1 of 3

My multi room DVR has been acting up lately. First, the recordings when played is skipping, this happens intermittently. Second, the fan started to run continuously, non-stop 24 hrs. The only way to stop it is to unplug the box from the wall. This is really annoying since the fan is so loud that it bothers me when watching a show.


I think I need a replacement DVR or better yet an upgrade. What is the latest multi room DVR set top box?


Will I be charged for a replacement?


I have called the support unfortunately I was on the phone for 15 mins waiting and decided to just post  my issue here.



Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Multi room DVR QIP 7216 model

Message 2 of 3

I believe the latest multi room DVR  is the  Motorola 7232-P2. 


Will you be charged for it?  If it is defective, probably not.  But that question is best answered by a Verizon rep.




Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: Multi room DVR QIP 7216 model

Message 3 of 3

I believe walt178's answer is correct. I would add that which of the 4 models of DVR you would receive as a replacement (and whether or not it is an upgrade/downgrade) depends more on which channel package you have, which area you live in and the fact that you have other Motorola STBs (all factors beyond your control). But in general, you'll get whatever they have in stock when your exchange is processed. To guarantee an upgrade you must pay the $40 fee.


As for your noisy fan, the first thing to do is make sure that the unit has adequate ventilation (2 inches on all sides). If it does, then it probably has to be replaced. You are not the only one with this issue. Please go here to add your voice and your vote for a fix.

Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title