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my fios tv is stuck in Mute mode and i have no sound

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Buster477
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Contributor
Posts: 1
Registered: ‎11-20-2016

my fios tv is stuck in Mute mode and i have no sound

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turned off tv left remote on bed. the next day the tv is stuck in mute and i can't get it off 

6 REPLIES 6
CRobGauth
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Posts: 8,010
Registered: ‎11-04-2008

Re: my fios tv is stuck in Mute mode and i have no sound

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The TV has no sound?

Have you tried using TV remote vs FIOS remote?

Does remote control TV volume or STB volume?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
sandyvasquez
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Registered: ‎12-27-2017

Re: my fios tv is stuck in Mute mode and i have no sound

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(130,157 Views)

Here's the solution.

 

I am having a problem with the sound on my TVYour problem may be caused by the volume settings you have currently set in your Interactive Media Guide. To check the volume settings, complete the following steps:

  1. Press the Menu button on your remote control. 

  2. Scroll down and highlight Settings. 

  3. Press the right arrow key to view the sub menu and highlight Audio. 

  4. Press the right arrow key to highlight Set-Top Box Volume. 

  5. Press OK to launch the audio volume control. Press the Up/Down arrow keys to increase or decrease the volume. 

  6. Press OK once you reach your desired audio level.


If this doesn’t resolve your audio issue, the problem may be with your TV set, please refer to the User Guide that came with your TV for further assistance. 

 

https://www.verizon.com/support/residential/tv/fiostv/troubleshooting/set+top+boxes+and+dvrs/questio...

tns2
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Posts: 4,437
Registered: ‎12-16-2012

Re: my fios tv is stuck in Mute mode and i have no sound

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IN general its better to set the STB to Fixed audio output level and have your TV (or other audio device) control volume level.  Things can get out of whack if you have both the stb and TV controlling seperate volume levels.

Mell
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Posts: 1
Registered: ‎11-26-2018

Re: my fios tv is stuck in Mute mode and i have no sound

Message 5 of 7
(99,671 Views)

This works for me EVERY time - I turn off FIOS cable box and turn it back on.

 

WORKS !!

LRRL
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Posts: 1
Registered: ‎10-19-2019

Re: my fios tv is stuck in Mute mode and i have no sound

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(67,438 Views)

Turned set box off and it worked.

LawrenceC
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Registered: ‎03-18-2013

Re: my fios tv is stuck in Mute mode and i have no sound

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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