For the past few weeks, I have been unable to watch local HD stations "most" of the time. Typically, there is heavy pixelation and the sound cuts out. Fox, NBC, ABC, and CBS on channels 504, 505, 508, and 511. The non-HD channels on 4, 5, 8, and 11 work just fine as do all other HD channels.
I have 4 HD tuners and HD TV's. 2 tuners are DVR and 2 tuners are regular HD. This is happening consistently across all of those systems. Rebooting the DVR or Tuner by unplugging, waiting, and powering again has no effect on the pixelation.
Call to support tend to say "channels 4, 5, 8, and 11 our currently out in your area - expect service to be restored _____". Typically the message says service will be restored sometime the next day.
This is beating me down. Watching the primetime shows in non-HD is bad enough. Now the super bowl will be in non-HD too?
Anyone else having these issues? Any fixes?
Thanks,
Steve
I think your problem must be somewhat local to your CO, or maybe your street or ONT. I have not had any problems with any of the local HD channels here in North Texas, period, for months (really never, in 3+ years). They are all crystal clear, solid pictures, no sound problems. Where in North Texas are you? And what support number are you calling, there is no way that answer can be remotely correct?
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX
To repeat: In Keller, I am not seeing what you are seeing, on any local channel. Now, it is always possible that I am looking at the channels at different times than you are, but two of you at least are in or near Plano, while I am in Keller, on the other side of the Metroplex. I really think it is probably related to your CO, or at least somewhere after the signals leave our local VHO.
Have you called the FSC to report it (yeah, I know we all hate to call, but how else is it going to get fixed)?
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX
Texastown,
Well, you gotta do what you gotta do...but if everybody takes that same approach, then no one is going to report the problem, and it may never get fixed. I have had FiOS TV for over three years, my experience has certainly not been perfect, but it has been no where as bad as some folks. I don't know why, but some reasons might be:
1) When I have a problem, I do call. I may not get immediate satisfaction, but at least I have made Verizon aware of an issue, and I feel a little better.
2) I have never, ever, spent more than 15 minutes waiting to talk to an agent, whether it is tech support, billing, or ordering. Maybe it is just pot luck, maybe I just have a charming personality that they just can't wait to experience, but I am usually talking to an agent within 6-8 minutes, sometimes 30 seconds. One thing you can try: after the initial phone-monster interaction, try saying "agent", sometimes multiple times; that will usally get you to tech support pretty quickly.
3) My experience with billing and ordering reps has been excellent. When I have called, they have fixed my problem, except for one time which was really a "system glitch" that they could not see or fix. Techman28 here on the forum fixed that problem for me - thanks one more time Techman28.
4) My experience with tech support has been mostly good, although there have been two bad experiences, one just a couple of weeks ago. I called about the local weather channel, the rep I got had some kind of attitude that I just could not fathom, and eventually he hung up on me. I waited about an hour to calm down, called again, got a different rep, reported the problem, and then asked for a supervisor, wound up with what I think was called an "escalation rep." I explained the situation, was able to give him the name of the guy that hung up on me; I hope I got him fired, or at least some serious counselling.
Anyway, based on what I have read so far in this thread, I really think it is somewhat local to you area in the Metroplex, and I hope at least someone calls the FSC to report it, otherwise I am afraid it is just going to fester. Hope it gets fixed soon for you! And sorry to be so wordy....
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX
Justin, You are not wordy, you are a very helpful person, I have seen your posts before and you do a good job helping people. The problem I have is that the glitches in my service are not constant nor horribly annoying. The SD jump is on and off, so how can they isolate a random, occasional problem. The audio drops and accompanying pixelation are also random, sometime frequent on FOX, and then not on other stations, etc. So I know if I call, they will give me some brush off worthless info and "reset" my cable boxes from "their location". Usually, over time they have a person reading these threads and someone recognizes a trend or frequent problem so they do something.
So HELLO FIOS PEOPLE.....READ THIS THREAD AND FIX IT!!!!!! And I thank you.
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