01-28-2009 04:42 PM
Glad to know it's not just me. I'm in Colleyville at 76034.
Update: I used the live chat option for support this morning. The guy said he'd send a complete "latest" code update to my two 6200 receivers. Sent the signals. They updated. Turned off. Then he said to tell him when the clocks came back on the displays. After 10 mins or so, I let him know that they had powered down. He said to keep waiting and they'd come back on. After about 45 mins I said I gotta go to work. Went to work. Came home. Boxes still not on. Turning them on results in a zero displayed. Nothing else. I'm 2nd in the queue to talk with support again right now.
I'll update again in a little while.
01-28-2009 06:20 PM
The live chat person was able to bring my two 6200's back to life. He bounced the ONT. Had me check the signal power in the self diag. At 25db he gave it the thumbs up. Scheduled a site visit tomorrow morning.
More to come then.
01-28-2009 07:34 PM
Go into the Menu, scroll down to Help, and run the Self Diagnostics.It will display an OOB S/N ratio, 25 DB is supposed to be good (that is what I have right now). Note: when you run the diagnostic, the DNS test will probably fail; this is apparently normal from what I have read.
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
01-29-2009 07:07 AM
01-29-2009 07:11 AM
Thanks, so is it supposed to be 25dB or lower or 25db or higher for good signal?
01-29-2009 07:35 AM - edited 01-29-2009 07:36 AM
01-29-2009 12:50 PM
Just a heads up to anyone who is missing their clear QAM channels (mostly locals, SD and HD) in North Texas over the past couple of days: Verizon just remapped most of the channels to new frequencies on the cable, so you will need to rescan to get them back into place. I spent an hour this morning with my Vista Media Center/HD Homerun setup doing just that.
As a bonus: CNBC is now available in the open (at least it's new to me).
01-29-2009 08:14 PM
Okay. Final update on this. We have success! No more pixelation!
Service guy comes out and quickly understands that the problem is the same on all 4 of my receivers so he heads outside. Replaces the splitter coming off of the ONT and all is well.
Nice when things work out that way.
01-30-2009 09:01 AM