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NEED FIOS TECHNICAL SUPPORT

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Erick
Contributor
Contributor
Posts: 1
Registered: ‎06-06-2009

NEED FIOS TECHNICAL SUPPORT

Message 1 of 3
(4,362 Views)
We have been on the phone for more than 20 minutes trying to get FIOS technical support. We have two std boxes and one DVR. We don't have voice in the following channels (Sarasota, FL): 86, 88, 100, and 103 in the TV with the DVR. We have voice in those channels with the other two TVs with the std. boxes. Can someone help???????
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Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: NEED FIOS TECHNICAL SUPPORT

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Hopefully you have already gotten through to tech support and they resolved the issue....

 

if not, you can try unplugging the power from the affected box for a minute or so.. plug it back up and test it out..

 

If that doesn't cut it, call tech support again at 1 888 553 1555... key in your phone number, choose the option for technical support, and then say AGENT until you are transferred to a rep... they will get you fixed up

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Jim785
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎09-16-2008

Re: NEED FIOS TECHNICAL SUPPORT

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(4,322 Views)

Hey Erick,

 

Im hoping you have already gotten through to technical support, and the issue is resolved. If you are still having issues please send me a PM or reply in this thread

Jim
Verizon Telecom
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