Just in time for the holidays, I wanted to remind you of a little present Verizon brought you. A while back, we made some changes on our Interactive Media Guide (IMG) on Fios TV that will allow you to do a lot more with In-Home Agent. This is a great news for you because instead of having to mess around with Customer Support, you’ll now have many of the tools you need to fix a variety of issues that pop up at your fingertips! And let’s face it, anything we can do at home in our PJs without having any wait time at all is always a good thing.
Verizon spent a lot of time looking at all the reasons Fios TV customers like you called into our Support teams or chatted online with one of our agents to see if we could automate any of these fixes. And the good news is, we could! So here are some the features we added:
You can use any of the features by simply clicking Menu on your FiOS Remote Control, and then navigating to Customer Support then to In-Home Agent. Our goal is to make life as easy for you as possible. We hope these shortcuts do just that!
Please go here and let us know what you think about these changes- we'd love to hear any suggestions/ideas you may have to improve them!