I am a new customer to Fios Triple Play switching from Directv. Am very disappointed in the fact that i received an old and refurbished DVR as opposed to new equipment. When I call support they told me I have to ask on line for a new DVR which I think I am entitled to and also have to pay $40.00 to upgrade. Why did I not receive this DVR initially and why do I have to pay as an "upgrade".
When we install new customers we hook up the equipment that was ordered. If someone requests a DVR, we install a DVR. We don't guarantee any specific model box. All boxes we offer are fully functional and if refurbished from another customer, they go through quality control to make sure they are functional. I apologize you didn't get the specific model you were looking for, but should you decide to upgrade to the higher capacity box, follow these instructions.
You can go to www.verizon.com/fiostvcentral
1. Sign In
2. Select the “FiOS TV” Tab
3. Select “Settings” sub-listing
4. Select “Set Top Boxes” from the drop down list
5. Select the “Go” button under “Want more from your FiOS DVR.”
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