New DVR-cannot see old recordings
ladyeng
Newbie

We just added multi room HD DVR and model 6416-2 and have a model 7100 on our other TV. The set box shows 76% full and only two programs recorded. I had some movies on the old DVR which the Verizon Tech said would still be on the new set-up. I thought my husband erased them but when he pointed out the new DVR was showing 76% full with only two programs on it we started the "search" for the missing previously recoded shows but cannot find them. Does anyone have any ideas?

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Re: New DVR-cannot see old recordings
lasagna
Community Leader
Community Leader

Recordings are bound to the box on which they are recorded  (they are on a disk drive inside the box) ... so, if you swapped a box, the recordings are gone.     As with the space issue with only two recordings, I've seen this before.   Try deleting everything and see if the space reclaims itself.   Otherwise, Verizon may need to reinitialize the DVR and wipe out everything on the drive in the process.

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