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New Fios TV customer - access full media guide

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CAG
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎12-19-2011

New Fios TV customer - access full media guide

Message 1 of 4
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I have a HD set top box connected to a standard TV.  I can not access the full menu guide.  When I press the Menu button the half menu shows.  Does anyone know how I can get back the full menu guide?  I had it before.  Thanks.

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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 382
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

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(2,990 Views)

Hi CAG,

 

Sounds like your Preferred Guide setting has been changed. Follow either of these two pathways to change it back:

 

Menu > Settings > Television > Preferred Guide > Full Guide > OK > Exit

Menu > TV Listings > Settings > Preferred Guide > Full Guide > OK > Exit


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lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 382
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

Message 2 of 4
(2,991 Views)

Hi CAG,

 

Sounds like your Preferred Guide setting has been changed. Follow either of these two pathways to change it back:

 

Menu > Settings > Television > Preferred Guide > Full Guide > OK > Exit

Menu > TV Listings > Settings > Preferred Guide > Full Guide > OK > Exit


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

CAG
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎12-19-2011

Re: New Fios TV customer - access full media guide

Message 3 of 4
(2,931 Views)

Thanks for your reply.

 

I contacted Verizon and they reset the set-top box.

lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 382
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

Message 4 of 4
(2,898 Views)

Hi CAG,

 

Thanks for getting back to me. I'm glad that you were able to find a resolution to your issue. And I'm happy that you found the information I provided helpful.


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

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