I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...
@mpruet wrote:I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...
1) I have not seen or heard about this issue yet.
2) This is a knows issue and they have a fix that will be rolled out on image 1.7 on the STB. And that should be out in the next few weeks.
Thanks Tim, that is good to know that there is a fix for the second problem.
I guess I will have to call Verizon to find out if there is a way to fix the AV syncing issue.
So, I talked with Verizon and found out a couple of interesting things about the AV Syncing issue that I am having with my LG T.V.
The woman I spoke with let me know that I should try component cables. She said that FiOS encrypts the HD signal coming into the hub and then the HDMI cable tries to further encrypt the signal. She said that, most of the time, switching to component cables takes care of the problem.
I will update after I try.
Hey Thanks Tim for the update. The "Unable to Locate Hub" nag is really getting me. If Verizon fixes that issue I would be able to live with the other issues. I love the service except for the nag. It's a real killer to try and watch a show and the nag comes up.
@TimSykes wrote:
@mpruet wrote:I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...
1) I have not seen or heard about this issue yet.2) This is a knows issue and they have a fix that will be rolled out on image 1.7 on the STB. And that should be out in the next few weeks.
OK, so I changed out my HDMI cable with component cables last night and the AV Syncing issue seems to have been fixed.
Now if Verizon can fix the playback issue, life will be great.
I do love the service and am very pleased with everything, with the exception of these two issues.
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