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New HD Set Top Box

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-01-2008

New HD Set Top Box

Message 1 of 2
All I want to do is swap out a STD set top for an HD box.  I was on hold with Verizon this morning for 20 minutes and when someone came on to say they would transfer me to the correct person I was disconnected.  Would someone please tell me how to successfully do this in a reasonable amount of time.  Thanks!
Posts: 2
Registered: ‎12-01-2008

Re: New HD Set Top Box

Message 2 of 2
The best thing to do is waiting until the off-peak hours. Mondays are crazy and even Verizon employees tiring to call billing have a wait. If you end up in technical support, the agent should be able to transfer you straight to the respective billing for your area. It may not be directly to a billing agent, but it will bypass the automated system.
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